Hendon Storage Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Hendon Storage. By making a booking, placing items into storage, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before proceeding. They are designed to create clear expectations about the storage agreement, the booking process, payments, cancellations, responsibility for goods, and the rules that apply to items stored with us.

In these terms, references to “we”, “us”, and “our” mean Hendon Storage, and references to “you” or “customer” mean the person or organisation using the storage service. These terms apply to all service users unless a separate written agreement states otherwise. If any part of these terms is unclear, you should seek clarification before confirming a reservation.

The storage service is provided on the basis that the customer has considered the suitability of the unit or facility for their own goods. We may update these terms from time to time to reflect changes in law, operational requirements, or the nature of the service. The version in force at the time of booking will normally apply to your agreement, unless a later lawful change is required for legal or safety reasons.

The booking process begins when you request a storage unit or storage space and provide the required details. This may include your name, address, contact information, identification documents, preferred unit size, and the date on which you wish to start storage. A booking is not confirmed until we have accepted your request and, where applicable, received the required payment or deposit.

We may ask for proof of identity, business registration details, or other information reasonably necessary to comply with legal obligations, fraud prevention measures, or site security procedures. You must ensure that all information you provide is accurate, complete, and kept up to date. If any information is false, incomplete, or misleading, we may refuse the booking or suspend access to the service.

Once the booking has been accepted, you will normally receive confirmation of the storage arrangement, including the start date, unit reference, payment schedule, and any special conditions that apply. Any quotation given before booking is an invitation to treat and does not guarantee availability until the reservation is formally accepted. We reserve the right to decline a booking where the requested use is unsuitable, unlawful, unsafe, or incompatible with our operational policies.

Payment terms depend on the type of storage selected, but fees are generally due in advance on a recurring basis, such as weekly or monthly, unless otherwise agreed in writing. You must pay all sums due on time, including storage charges, admin fees, late payment charges where permitted, and any other agreed costs connected with your account or use of the unit.

We may require a deposit, security payment, or advance charge before access is granted. Deposits are not a substitute for payment of ongoing storage fees and may be retained in whole or in part if amounts remain unpaid or if damage, cleaning, removal, or disposal costs arise. Where card details, direct debit authority, or another payment method is used, you must ensure it remains valid and funded throughout the storage period.

If payment is missed, we may apply a reasonable late fee, suspend access, restrict entry, or take further action in line with the agreement and applicable law. Persistent non-payment may result in termination of the storage contract and steps to recover unpaid sums. Any collection costs incurred as a result of your default may be added to the amount owed, to the extent permitted by law.

Prices may change from time to time. We will normally give reasonable notice of any increase affecting ongoing storage, unless the change is required immediately for legal, tax, or operational reasons. Continued use of the service after notice of a price change will be treated as acceptance of the revised charges.

Cancellations must be made in accordance with the notice period stated in your booking confirmation or storage agreement. Unless a different written arrangement applies, you must give notice before the next billing period begins if you wish to avoid being charged for that period. Fees already paid are generally non-refundable except where we are required by law to refund them or where we agree otherwise in writing.

If you cancel before using the unit, any refund will depend on the timing of the cancellation, any administrative costs already incurred, and whether a minimum term applies. We may charge a reasonable cancellation fee where permitted. If you fail to take occupation of the unit after booking, or if you abandon the booking without proper notice, we may treat the agreement as cancelled with no obligation to hold the unit open.

Access to the storage premises or unit is subject to compliance with our site rules, security procedures, and any identification or access controls we use from time to time. You must not allow unauthorised persons to enter or use your unit. Any keys, codes, access cards, or other entry devices remain our property unless stated otherwise, and you are responsible for keeping them secure.

You are solely responsible for packing, labelling, and preparing your goods for storage so that they are suitable for the expected conditions. This includes using appropriate packaging, protecting fragile items, and ensuring items do not leak, spoil, attract pests, or create hazards. We do not inspect each item stored and cannot guarantee the condition of goods placed in storage by you or by anyone acting on your behalf.

We may carry out inspections where reasonably necessary for security, safety, legal compliance, maintenance, or to investigate suspected breach of these terms. Where practical, we will try to provide notice, but immediate access may be required in an emergency or where we believe a risk exists to people, property, or the integrity of the facility.

Our liability is limited to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we will not be responsible for indirect, special, or consequential losses, including loss of profit, loss of opportunity, or business interruption.

We are not liable for loss or damage to your goods unless it results directly from our negligence or breach of contract. Even where liability arises, any compensation may be limited to the lesser of the actual proven loss and any contractual cap stated in your agreement, if applicable. You are responsible for arranging suitable insurance for the full replacement value of your stored items.

You must not store cash, jewellery, precious metals, negotiable instruments, irreplaceable documents, or other high-value items unless we have expressly agreed in writing. If you choose to store prohibited high-value items without approval, you do so at your own risk. We recommend that you maintain adequate insurance and keep an up-to-date inventory of stored belongings.

Customers must comply with all waste, environmental, and disposal laws applicable in the UK. You must not leave rubbish, packaging, unwanted goods, hazardous materials, or contaminated items on the premises unless we have agreed to handle them in accordance with the law. Any waste generated by your use of the service remains your responsibility unless we have explicitly agreed otherwise in writing.

Items that are classed as controlled, dangerous, or regulated waste must not be stored unless lawful, properly declared, and accepted by us in advance. This includes, but is not limited to, asbestos, chemicals, fuels, oils, solvents, pressurised containers, biological waste, or any item that could cause pollution, fire, explosion, or injury. We may refuse access, remove items, or notify the relevant authorities if prohibited materials are discovered.

If you leave waste behind after vacating your unit or after termination of the agreement, we may arrange disposal, cleaning, or remedial work and charge you for the full reasonable cost. You will remain liable for any fines, penalties, claims, or compliance costs arising from your breach of waste regulations, including costs linked to contamination or unlawful disposal.

You must not use the storage service for illegal purposes or for the storage of stolen, counterfeit, hazardous, perishable, live, or otherwise unsuitable goods. You must ensure that all goods are lawfully owned by you or that you have proper authority to store them. We may ask for evidence of ownership or authority if we have reason to believe goods are being stored unlawfully or in breach of this agreement.

We may terminate the agreement immediately if you commit a serious breach, fail to pay sums due, provide false information, create a safety risk, or use the service in a way that is unlawful or abusive. In such cases, we may deny access, secure the unit, remove items where permitted by law, or take other action necessary to protect the site, our staff, and other customers.

On termination, you must remove all goods promptly and leave the unit clean, empty, and in good condition. Any items left behind after the termination date may be treated as abandoned to the extent allowed by law, and we may dispose of them, sell them, or otherwise deal with them after giving any notice required by law or by the agreement.

We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, fire, flood, power failure, transport disruption, labour disputes, government action, or other unforeseen events. If such an event affects our ability to provide the service, we may suspend performance for the duration of the event and resume once it is reasonable to do so.

Nothing in these terms gives you ownership of any unit, locker, or part of the premises. Your right is limited to the use of storage space for the agreed period and subject to these terms. We may allocate or reallocate units, provided the replacement is reasonably comparable where practicable and necessary for operation, maintenance, or safety reasons.

Any notice required under these terms may be delivered by email, post, or another method we reasonably specify. Notices will be treated as received in line with normal postal or electronic delivery rules, unless evidence shows otherwise. You are responsible for ensuring your contact details remain accurate so that we can communicate important updates, payment issues, or termination notices.

The contract is between you and Hendon Storage only. You may not transfer your rights or obligations under these terms without our prior written consent. We may transfer, assign, or subcontract our rights and obligations where lawful, provided this does not materially reduce the service you are entitled to receive.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right or remedy at any time will not constitute a waiver of that right or remedy. A waiver will only be effective if it is made in writing.

The headings used in these Terms and Conditions are for convenience only and do not affect interpretation. References to the singular include the plural and vice versa where appropriate. Words such as including and includes are used without limitation unless the context requires otherwise.

Governing Law: These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with the storage service, these terms, or any non-contractual obligations connected to them will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.

By continuing with a reservation or use of the service, you confirm that you understand and accept these terms, including the booking process, payment obligations, cancellation rules, liability limits, and waste requirements. If you do not agree with any part of this document, you should not proceed with the booking or use of the storage service.

These terms are intended to provide a clear and fair framework for the use of Hendon storage services, whether you are storing household items, business materials, or other approved goods. They help ensure that the storage arrangement operates safely, lawfully, and efficiently for all users.