Storage Hendon Privacy Policy
This Privacy Policy explains how Storage Hendon collects, uses, stores and protects personal data relating to customers and prospective customers in our local service area. It is written to comply with the UK General Data Protection Regulation and the Data Protection Act 2018, and it applies to all Storage Hendon customers in the area, as well as individuals who contact us to enquire about our services.
Who We Are
Storage Hendon provides storage facilities and related services to individuals and businesses. For the purposes of data protection law, Storage Hendon is the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you interact with us as a customer or prospective customer.
Personal Data We Collect
We collect and process a range of personal data in order to provide and manage our storage services. The types of personal data we may collect include:
Identification details such as full name, title, date of birth and proof of identity or address documents.
Contact information such as home or business address, billing address, and any contact details you choose to provide, such as email address.
Account and contract information including storage unit details, contract dates, payment status, correspondence about your account, and records of your communications with us.
Payment-related information such as payment method, billing history and transaction records. We do not store full card details if we use a secure third-party payment processor.
Access and security information such as access codes, licence plate details and visit logs, where this is necessary to safeguard our premises and customers.
Technical and usage information such as basic device or browser data and how you use our website or online services, where this is collected through standard logging or consented technologies.
How We Collect Your Data
We collect personal data directly from you when you:
Request a quote or information about our storage services.
Enter into a storage agreement with us.
Use our website, customer portal or online tools.
Visit our premises or contact us by phone, in writing or in person.
We may also receive personal data indirectly from third parties, such as payment processors or referencing agencies, where this is necessary to verify identity or complete a transaction in accordance with applicable law.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract: To take steps at your request before entering into a storage agreement and to fulfil our obligations under an existing contract with you. This includes processing your identification, contact and account information.
Legal obligation: To comply with legal and regulatory requirements, for example to retain certain records for tax or accounting purposes or to assist law enforcement where we are legally required to do so.
Legitimate interests: To pursue our legitimate business interests in a way that does not override your rights and freedoms. This may include ensuring the security of our storage facilities, managing and improving our services, recovering debts, and handling customer enquiries or complaints.
Consent: Where required by law, we may rely on your consent for specific activities, such as sending certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To set up, manage and administer your storage agreement and customer account.
To process payments, manage billing and handle any queries relating to your payments.
To communicate with you about your contract, including notices about renewals, payments, access or changes to our services or policies.
To maintain the safety and security of our premises, units, customers and staff, which may involve access logs or, where in place, security monitoring measures.
To handle enquiries, feedback, and complaints and to provide customer support.
To maintain internal records, carry out audits, manage risk and ensure effective business operations.
To comply with legal obligations and respond to lawful requests from public authorities.
Where permitted, to inform you about services or offers that may be relevant to you as a Storage Hendon customer or prospective customer.
Data Processors and Third Parties
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data under our instructions and are bound by contractual obligations to protect your data and use it only for the specified purpose.
Examples of data processors and third parties we may use include:
Payment processing providers, to process card or electronic payments securely.
IT and cloud service providers, for secure data storage, hosting, maintenance and support.
Customer management and communication platforms, to help us manage customer relationships and send necessary service messages.
Professional advisers, such as accountants or legal advisers, where reasonably necessary for the management of our business.
We may also disclose personal data to law enforcement agencies, regulators or other authorities where required by law, or to third parties in connection with a business sale, merger or restructuring, in which case appropriate safeguards will be used to protect your information.
International Transfers
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will take steps to ensure that your personal data is protected to the same high standard required under the UK GDPR. This may include using standard contractual clauses or ensuring that the destination country has an adequate level of data protection.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected and to meet our legal, accounting or reporting requirements.
In general, we retain customer account and contract information for a period after the end of your storage agreement, to deal with any queries, disputes or legal claims and to comply with statutory retention obligations. Payment and invoice records are typically kept for the period required by tax and accounting regulations.
Where data is no longer required, we will securely delete, anonymise or otherwise remove it from our systems.
Your Data Protection Rights
As a Storage Hendon customer or prospective customer in our service area, you have a number of rights under data protection law in relation to your personal data. These include:
The right of access: You can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you, together with certain information about how it is used.
The right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
The right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose it was collected, or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing: You can request that we limit the way we use your data in certain situations, such as while we are investigating a concern about its accuracy.
The right to object: You can object to our processing of your personal data where we rely on legitimate interests, including any direct marketing based on those interests. We will then stop processing your data unless we have compelling legitimate grounds to continue.
The right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request that we provide your data in a commonly used, machine-readable format, or transfer it to another controller where technically feasible.
You also have the right to withdraw consent at any time where we rely on consent as the lawful basis for processing. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage solutions and regular review of our security practices. While we work to protect your data, no system can be completely secure, and you should also take care to protect your own information, such as keeping access codes or login details confidential.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all Storage Hendon customers in the area from the date it is made available. We encourage you to review this Policy periodically so that you remain informed about how we handle your personal data.
