Storage Hendon Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Hendon provides removal, transport and storage services within the United Kingdom. By placing a booking with us, you agree that these Terms and Conditions will apply to all services we provide to you, whether for household, office or other items.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Contract means the agreement between you and Storage Hendon for the provision of services, incorporating these Terms and Conditions.

Services means any removal, transport, storage, packing, loading, unloading or related services we agree to provide.

Goods means the items that you ask us to move, handle or store.

We, us, our means Storage Hendon.

You, your means the customer who places the booking.

2. Scope of Services

Storage Hendon provides local and regional removal and storage services, including collection, transport, delivery and storage of domestic and commercial goods. The specific services to be supplied will be described in our quotation or booking confirmation.

Any additional services requested after the initial booking, such as extra packing, additional journeys or changes to access arrangements, may be subject to further charges and revised time estimates.

3. Booking Process

All bookings are subject to availability and acceptance by us. A booking becomes legally binding only when we issue written or electronic confirmation and, where required, we receive any deposit or advance payment specified.

When requesting a quotation or making a booking, you must provide accurate information, including:

Full collection and delivery addresses and details of access or parking restrictions.

A full and honest description of the Goods, including approximate volume or number of items.

Any special handling requirements, fragile or valuable items, or items of unusual size or weight.

Information about stairs, lifts, long carries or any obstacles that may affect the time or equipment required.

Quotations are normally provided based on the information you supply. If this information is incomplete or inaccurate, we reserve the right to amend or withdraw a quotation, or to apply additional charges to reflect the actual work required.

4. Quotations and Charges

Unless stated otherwise in writing, our quotations:

Are valid for a limited period from the date issued, after which we may revise them.

Are based on normal access conditions and the description of the Services and Goods you provide.

Exclude charges for parking, tolls, congestion or clean air zone fees, or any third party charges, which will be added if applicable.

We may adjust our charges if:

The work is not carried out within a reasonable time of the quotation date.

You request changes to the Services, dates, addresses or access arrangements.

Delays occur outside our control, such as waiting for keys, restricted access or incomplete packing.

The volume, nature or condition of the Goods differs from that originally described.

5. Payments and Deposits

Unless we agree otherwise in writing, payment terms are as follows:

For removals or transport only services, full payment is due no later than the day of the move and, in some cases, in advance.

For storage services, payment for the first storage period is due prior to or on commencement of storage, and subsequent payments are due in advance for each storage period.

We may require a non refundable or partly refundable deposit to secure your booking. The amount and due date for any deposit will be stated in your quotation or booking confirmation.

Payments must be made using one of the methods we accept, as advised during the booking process. All charges are payable in pounds sterling unless stated otherwise.

If you fail to make any payment when due, we may:

Refuse to start or continue the Services.

Withhold delivery of Goods in our possession until full payment is received.

Apply reasonable interest or late payment charges in line with applicable law.

6. Cancellations and Postponements

You may cancel or postpone your booking by giving us written or electronic notice. Any applicable charges will depend on when we receive your notice:

More than seven days before the scheduled service date, we may charge a reasonable administration fee but usually no service charge.

Between seven days and two days before the scheduled service date, we may charge a proportion of the quoted price to cover costs and lost bookings.

Less than two days before the scheduled service date or on the day of the service, we may charge up to the full quoted price.

Any deposit paid may be fully or partly non refundable where we have reserved resources specifically for your booking or declined other work. The extent of refundability will be explained at or before the time you pay the deposit.

We may cancel or postpone the Services if:

You fail to make payment when due.

You do not provide necessary instructions, access or information.

Circumstances arise that make performance unsafe or unlawful.

If we cancel for reasons within our control, we will refund any money you have paid for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellation.

7. Your Responsibilities

You are responsible for the following, unless we have expressly agreed to carry out these tasks as part of the Services:

Ensuring that all Goods are properly packed and protected for transport or storage, particularly fragile items.

Securing all valuables and personal documents, such as cash, jewellery, credit cards, legal documents and passports, which we strongly advise you to carry personally.

Arranging suitable parking, permits and access at collection and delivery addresses. Any fines or penalties arising from a lack of suitable arrangements may be charged to you.

Ensuring that appliances are disconnected, defrosted, drained and prepared for transport.

Removing or securing any fixtures and fittings, and ensuring that property is in a condition suitable for removal work.

Checking that nothing is left behind at the property before our team departs.

8. Goods We Do Not Accept

Unless we have specifically agreed in writing, we will not accept the following items for transport or storage:

Explosive, flammable, corrosive, toxic or other hazardous materials.

Perishable goods, including food and plants that may decay or attract pests.

Illegal items or goods held without proper authority.

Animals or living organisms.

High value items such as cash, securities, precious metals or artwork of exceptional value.

If you submit such Goods without our knowledge or consent, you do so at your own risk. We may remove, dispose of or arrange for the removal of prohibited items, and you will be liable for any associated costs, losses or damages.

9. Storage Terms

When we provide storage services, the following additional terms apply:

Your Goods will be stored in a facility or container selected by us, which may be shared with Goods of other customers, but your individual consignment will be identified and recorded.

You must not store any Goods that fall within the categories we do not accept. We reserve the right to inspect Goods and to refuse storage where appropriate.

Storage charges are calculated per period, such as weekly or monthly, and are payable in advance. If you fail to pay storage charges, we may exercise a lien over the Goods and, after giving reasonable notice, sell or otherwise dispose of the Goods to recover unpaid sums in accordance with applicable law.

Access to stored Goods may be by prior appointment and may be subject to a reasonable access fee, depending on the nature and frequency of access requested.

10. Waste and Environmental Regulations

Storage Hendon is not a licensed waste carrier and does not operate as a general rubbish removal or disposal service. We will not collect or dispose of household waste, construction waste, fly tipped material or other refuse unless this has been specifically agreed and is carried out in compliance with all applicable waste and environmental regulations.

You must not present waste materials for removal under the guise of normal Goods. Where we agree to remove items for disposal, you confirm that you have the right to dispose of them and that they do not contain hazardous or prohibited materials.

Any unauthorised or improper disposal of waste which is traced back to your Goods or instructions will remain your responsibility, and you will indemnify us against any claims, fines or penalties that may arise.

11. Our Liability

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, or for delay in delivery, is subject to the terms in this section.

We are not liable for:

Loss or damage caused by your failure to comply with these Terms and Conditions or your instructions being unclear or incomplete.

Loss or damage arising from inherent defects, natural deterioration or pre existing damage in the Goods.

Damage to items that are not adequately packed or are packed by you using unsuitable materials, unless we have expressly agreed to pack them.

Loss of profits, loss of opportunity, emotional distress or any indirect or consequential loss.

Our total liability for any claim relating to loss of or damage to Goods, or delay in providing the Services, will not exceed a reasonable value of the affected Goods or the amount of our charges for the Services, whichever is lower, unless a higher liability limit has been agreed in writing or you have arranged your own insurance cover.

You are strongly advised to obtain appropriate insurance for your Goods during removal and storage, either through your own insurer or a policy arranged by you separately.

12. Time Limits for Claims

You must inspect the Goods as soon as reasonably possible upon delivery or access. Any visible loss or damage should be notified to us at the time of delivery or within a short, reasonable period thereafter.

Any claim relating to the Services must be notified to us in writing within a reasonable period from the date of delivery, collection from storage or the date on which you first became aware of the issue. We may not be obliged to consider claims made outside a reasonable time frame, as this may prejudice our ability to investigate the circumstances.

13. Delays and Events Beyond Our Control

We will not be liable for delays or failure to perform our obligations where the cause arises from events beyond our reasonable control. These may include, but are not limited to, severe weather, road closures, accidents, vehicle breakdowns, strikes, public disorder, acts of government, or other circumstances that we could not reasonably foresee or avoid.

If an event beyond our control occurs, we will take reasonable steps to minimise its impact, but we may need to rearrange dates, times or methods of carrying out the Services. In such cases, our liability will be limited to a reasonable adjustment of the timetable, and we will not be responsible for any consequential losses you may incur.

14. Complaints

If you are dissatisfied with any aspect of our Services, you should raise your concerns with us as soon as possible so that we can attempt to resolve the matter. We will handle complaints fairly and promptly, and may request additional information or evidence in order to investigate your complaint properly.

15. Personal Data

We will collect and use your personal information for the purposes of providing the Services, administering your account, processing payments and complying with our legal obligations. We will handle your personal data in line with applicable data protection laws.

16. Governing Law and Jurisdiction

These Terms and Conditions and any Contract between you and Storage Hendon are governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer protection legislation provides you with additional rights to bring proceedings in another jurisdiction.

17. General Provisions

If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.

No waiver of any right or remedy under these Terms and Conditions is effective unless it is in writing. A failure or delay in exercising any right or remedy will not constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Storage Hendon in relation to the Services, and supersede any prior discussions or representations.

We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to your Contract, unless we have agreed a different arrangement with you in writing.